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Service level charter for Environmental

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AN UNDERWRITER WILL BE AVAILABLE FROM 8AM TO 6PM

WE COMMIT TO LISTEN AND ADAPT TO HOW YOU AND OUR CLIENTS WANT TO DO BUSINESS WITH US

WE WILL TELL YOU WHERE WE WILL BE AND WHO IS AVAILABLE AT ANY TIME

Availability

We commit each Monday morning, to circulate specific timings for underwriter’s availability at the box in Lloyd’s and at the Catlin office for the week ahead, this will include all office phone numbers and mobile phone numbers

Promptness of response

We commit upon receipt of a complete set of electronic placing information and/or hard copy submission to email you confirmation of the date the submission is received, the name of dedicated assistant and confirm the deadline agreed between broker and underwriter for Catlin to complete analysis

Consistency and predictability

We are committed to offering a consistent and transparent approach to our underwriting.

We are committed to explaining to brokers our pricing methodology should it be required

We are committed to informing our brokers of any changes to our strategy that would influence our pricing or risk appetite

Expertise and empowerment

We are committed to making Underwriters available for client meetings

We are committed to having empowered Underwriters available during underwriting hours 8am until 6pm

We are committed to making Underwriters available to travel and visit existing and prospective clients and to attend major market conferences

Feedback and communication

We are committed to meet our brokers on a regular monthly basis to discuss Catlin service charter, Catlin results and the market environment and our risk appetite

THESE ARE OUR ULTIMATE TARGETS AND WE SHALL USE OUR BEST ENDEAVOURS TO ACHIEVE THEM.

WE COMMIT TO MAKING THE RESULTS AVAILABLE ON OUR WEBSITE AT REGULAR INTERVALS.

WE ARE ALWAYS OPEN TO DISCUSS HOW YOU THINK WE CAN IMPROVE.

 
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