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Service level charter for Property Reinsurance

Reinsurance Group Service Charter

OUR UNDERWRITERS WILL BE AVAILABLE FROM AT LEAST 8AM TO 6PM

WE COMMIT TO LISTEN AND ADAPT TO HOW YOU AND OUR CLIENTS WANT TO DO BUSINESS WITH US

WE WILL TELL YOU WHERE WE WILL BE AND WHO IS AVAILABLE AT ANY TIME

 

Availability

We commit each Monday morning prior to 9am to circulate specific timings for underwriter’s availability at the box in Lloyd’s and at the Catlin office for the week ahead; this will include all office phone numbers and mobile phone numbers

We commit that underwriters will be available by giving prior notice from 8am in the morning

 

Promptness of response

Where a quote is requested, we commit upon receipt of complete placing information to email you confirmation of:

- Date submission received

- The dedicated Underwriter

- The dedicated Assistant

- Confirming the deadline agreed between broker and underwriter for Catlin to complete analysis

 

Consistency and predictability

We are committed to offering a consistent approach to our risk selection

We are committed to explaining to brokers our pricing methodology should it be required

We are committed to informing our brokers of any changes to external or internal models that would influence our risk appetite

 

Expertise and empowerment

We are committed to making available the appropriate underwriters for client meetings

We are committed to having empowered underwriters available during underwriting hours 8am until 6pm  

We are committed to making available the appropriate underwriters to travel and visit existing and prospective clients and to attend major market conferences

 

Feedback and communication

We are committed to meet our brokers on a regular basis to discuss Catlin service charter, Catlin results and the market environment and our risk appetite

 

THESE ARE OUR ULTIMATE TARGETS AND WE SHALL USE OUR BEST ENDEAVOURS TO ACHIEVE THEM.

WE COMMIT TO MAKING THE RESULTS AVAILABLE ON OUR WEBSITE AT REGULAR INTERVALS.

WE ARE ALWAYS OPEN TO DISCUSS HOW YOU THINK WE CAN IMPROVE.

 
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