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Service level charter for War Terrorism & Political Violence

War & Political Risk Service Charter

OUR UNDERWRITERS WILL BE AVAILABLE FROM 8AM TO 6PM

WE COMMIT TO LISTEN AND ADAPT TO HOW YOU AND OUR CLIENTS WANT TO DO BUSINESS WITH US

WE WILL TELL YOU WHERE WE WILL BE AND WHO IS AVAILABLE AT ANY TIME

 

Availability

We commit to our underwriters being available between 8am and 6pm.

We commit to circulating an email setting out the availability of each underwriter during the working week.

 

Promptness of response

We commit to responding to all enquiries within 48 hours.

 

Consistency and predictability

We are committed to offering a consistent approach to our risk selection and will outline with every indication, if required how we have arrived at our decision.

 

Expertise and empowerment

We are committed to making available the appropriate underwriters for client meetings.

We are committed to having empowered underwriters available during underwriting hours 8am until 6pm. 

We are committed to making available the appropriate underwriters to travel and visit existing and prospective clients.

 

Feedback and communication

We are committed to meet our brokers on a regular basis to discuss the Catlin Service Charter, Catlin’s results, the market environment and our risk appetite.

 

 

THESE ARE OUR ULTIMATE TARGETS AND WE SHALL USE OUR BEST ENDEAVOURS TO ACHIEVE THEM.

WE COMMIT TO MAKING THE RESULTS AVAILABLE ON OUR WEBSITE AT REGULAR INTERVALS.

WE ARE ALWAYS OPEN TO DISCUSS HOW YOU THINK WE CAN IMPROVE.

 
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