Service level charter for Political Risk
Political Risk, Credit & Bond
OUR UNDERWRITERS WILL BE AVAILABLE FROM 8AM TO 6PM
WE COMMIT TO LISTEN AND ADAPT TO HOW YOU AND OUR CLIENTS WANT TO DO BUSINESS WITH US
WE WILL TELL YOU WHERE WE WILL BE AND WHO IS AVAILABLE AT ANY TIME
Availability
We commit to our underwriters being available between 8am and 6pm
We commit to circulating an email setting out each underwriter’s availability during the working week
Promptness of response
We commit to responding to all enquiries within 48 hours
Consistency and predictability
We are committed to offering a consistent approach to our risk selection and if required, will outline with every indication how we have arrived at our decision.
Expertise and empowerment
We are committed to making available the appropriate underwriters for client meetings
We are committed to having empowered underwriters available during underwriting hours 8am until 6pm
We are committed to making available the appropriate underwriters to travel and visit existing and prospective clients.
Feedback and Communication
We are committed to meet our brokers on a regular basis to discuss Catlin service charter, Catlin results and the market environment and our risk appetite
THESE ARE OUR ULTIMATE TARGETS AND WE SHALL USE OUR BEST ENDEAVOURS TO ACHIEVE THEM.
WE COMMIT TO MAKING THE RESULTS AVAILABLE ON OUR WEBSITE AT REGULAR INTERVALS.
WE ARE ALWAYS OPEN TO DISCUSS HOW YOU THINK WE CAN IMPROVE