Service level charter for Marine Liability & Ports

Marine Liability Group Service Charter

OUR UNDERWRITERS WILL BE AVAILABLE FROM 8AM TO 6PM

WE COMMIT TO LISTEN AND ADAPT TO HOW YOU AND OUR CLIENTS WANT TO DO BUSINESS WITH US

WE WILL TELL YOU WHERE WE WILL BE AND WHO IS AVAILABLE AT ANY TIME

Availability

We commit each Monday morning prior to 9am to circulate specific timings for underwriter’s availability at the box in Lloyd’s and at the Catlin office for the week ahead, this will include all office phone numbers and mobile phone numbers

We commit that underwriters will be available from 8am in the morning by giving prior notice

Promptness of response

We commit that upon receipt of a complete submission we will confirm who will be working on the account and agree a deadline with the broker for a completed analysis.

Consistency and predictability

We are committed to offering a consistent approach to our products and will outline when required, our rationale with every quote

We are committed to informing our brokers of any material change that would influence our risk appetite and pricing in advance of major renewal seasons

Expertise and empowerment

We are committed to making available the appropriate underwriters for client meetings

We are committed to having empowered underwriters available during underwriting hours 8am until 6pm  

We are committed to making available the appropriate underwriters to travel and visit existing and prospective clients and to attend major market conferences

Feedback and communication

We are committed to meet our brokers on a regular basis to discuss Catlin Service Charter, the market environment and our risk appetite

THESE ARE OUR ULTIMATE TARGETS AND WE SHALL USE OUR BEST ENDEAVOURS TO ACHIEVE THEM.

WE COMMIT TO MAKING THE RESULTS AVAILABLE ON OUR WEBSITE AT REGULAR INTERVALS.

WE ARE ALWAYS OPEN TO DISCUSS HOW YOU THINK WE CAN IMPROVE.