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Service level charter for Hull, Construction & War

Marine & Specie Group Service Charter

OUR UNDERWRITERS WILL BE AVAILABLE FROM 8AM TO 6PM

WE COMMIT TO LISTEN AND ADAPT TO HOW YOU AND OUR CLIENTS WANT TO DO BUSINESS WITH US

WE WILL TELL YOU WHERE WE WILL BE AND WHO IS AVAILABLE AT ANY TIME

 

Availability

We commit to being available between the hours of 8am and 6pm.

We commit to send a weekly email confirming underwriter hours and location to all our brokers.

 

Promptness (of response) / Minimum standard levels

We commit to respond on emails or telephone messages within 24hours.

When we retain paper submissions for further analysis we will agree a deadline with the broker for our response.

 

Consistency and predictability

We are committed to offering a consistent approach to our pricing and will outline if required, how we have arrived at our decision.

We are committed to informing our brokers of any material changes to our underwriting philosophy that could influence our pricing or risk appetite to ensure we are consistent with our decisions.

 

Expertise / Empowerment

We are committed to making available the appropriate underwriters for client meetings and visit existing and prospective clients and to attend major market conferences

 

Feedback / Communication

We are committed to meet our brokers on a regular basis to discuss Catlin service charter, Catlin results and the market environment and our risk appetite

 
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