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Service level charter for Motor

London Motor Fleet Group Service Charter

OUR UNDERWRITERS WILL BE AVAILABLE FROM 8AM TO 6PM

WE COMMIT TO LISTEN AND ADAPT TO HOW YOU AND OUR CLIENTS WANT TO DO BUSINESS WITH US

WE WILL TELL YOU WHERE WE WILL BE AND WHO IS AVAILABLE AT ANY TIME

 

Availability

We commit to having an empowered Underwriter available each day between 8am and 6pm.

We commit to making our Underwriters available to meet with our existing and clients and prospective clients.

We commit to offering standing appointments at times to suit our brokers.

Promptness of response

We commit to responding to all submissions within 24 hours to confirm:

- The dedicated Underwriter.

- The deadline agreed between broker and underwriter for Catlin to complete the analysis.

- A prompt request for any further information should we require it.

Consistency and predictability

We are committed to offering a consistent approach to our risk selection and will outline with every indication, if required how we have arrived at our decision.

We are committed to informing our brokers of any changes to external or internal models that would influence our risk appetite.

We are committed to informing our brokers in advance of renewal dates any risks that we have concerns or issues with to help resolve these in reasonable time before renewal

 

We are committed to informing our brokers of the relevant underwriters who are best placed to deal with specific enquiries.

Expertise and empowerment

All our underwriters are empowered decision makers.

We are committed to making available the appropriate underwriters to travel and visit existing and prospective clients and to attend major market conferences.

 

Feedback and communication

We will always advise of planned absences and arrange for appropriate cover for broker appointments.

We will update brokers regularly on progression of their account and record expectations and planned incomes and loss ratios.

 

THESE ARE OUR ULTIMATE TARGETS AND WE SHALL USE OUR BEST ENDEAVOURS TO ACHIEVE THEM.

WE COMMIT TO MAKING THE RESULTS AVAILABLE ON OUR WEBSITE AT REGULAR INTERVALS.

WE ARE ALWAYS OPEN TO DISCUSS HOW YOU THINK WE CAN IMPROVE.

 
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